Question 1

What are the drop-off/pick-up times?

Accepted Answer

Monday through Friday Drop-off / Pick-up
6:30 AM to 7:00 AM
4:00 PM to 8:00 PM
Times will be coordinated the day before.

Saturday & Sunday drop-off/pick-up:
8:00 AM to 8:00 PM

Additional drop-off/pick-up times are available by appointment only 
 
Late drop-off/pick-up is available until 9:30 pm with an additional night charge.

Question 2

What are my payment options?

Accepted Answer

Payment is due at pickup. 
Cash customers receive 10% off their final bill.
Payment may also be made by Credit/Debit cards, Venmo, and PayPal.

Question 3

What paperwork do I need to fill out?

Accepted Answer

We've gone digital! Registration is completed on our website. Fill in all required fields and sign the boarding agreement when prompted. Proof of vaccines can be downloaded online, emailed, or given in-person.

Question 4

Can we take a tour before we request boarding?

Accepted Answer

Absolutely! Tours are Monday through Wednesday by appointment only.
Call or text us to schedule a tour: 972-813-9183 or email us: info@nitropetcare.com

Question 5

Will my dog have other dogs to play with?

Accepted Answer

Sometimes. Not all dogs have the same play style or get along with every dog. When that is the case, dogs are kept separate. 
Since we are a kennel-free environment, dogs being kept separate will be in either the front or back half of our home.

Question 6

Will my dog be in a kennel all day?

Accepted Answer

No kennels here! Your dog will stay in a private room at night, during feeding times, and when we are out of the house. The rest of the day they will free-roam the house and have access to the backyard as much as needed.

Question 7

Do you board just dogs?

Accepted Answer

We are not dog exclusive! While we cannot board cats, for allergy reasons, we gladly board any other small animal. The pet must come in their own enclosure and with their own food. Small and exotic pets are boarded for just $5 a night

Question 8

Is food provided?

Accepted Answer

We request that you bring your dogs' food with them. Sudden changes in food can cause stomach issues, so it is best to keep your pup on what they are used to.

Question 9

What else should I bring with my dog?

Accepted Answer

Anything you would like! Dogs really like to have reminders of home. 
Some people bring a t-shirt or pillow case that smells like them. Other great things to bring are treats, dog bed or blanket, and their favorite toy.

Question 10

Can you handle special dietary needs?

Accepted Answer

Absolutely! We always ask for any allergies your pup may have and are more than happy to cook their meals if needed.

Question 11

Do you administer medications?

Accepted Answer

We ONLY preform pill administration for a daily fee. Any over the counter medication, i.e. joint supplements, allergy pills, dental cleaners are given free of charge. Prescribed pills will be administered at a $5 daily fee. This price includes all family members and unlimited daily doses.

Question 12

Is there an extra cost for stays on a holiday?

Accepted Answer

Yes. There is an additional $15 a night charge for stays on a holiday. (This price is per the day of the holiday only)
 
Special holiday price is only added to the following days:
New Years Eve and New Years Day, Memorial Day, Independence Day, Labor Day, Halloween, Thanksgiving, Christmas Eve and Christmas Day

Question 13

Do you have breed or size restrictions?

Accepted Answer

We gladly take dogs of all breeds and sizes!

Question 14

Do dogs have to be spayed / neutered?

Accepted Answer

While we cannot take femals in heat, dogs do not have to be spayed or neutered to board with us. Unaltered dogs will only interact with their family unless their behavior allows them to socialize.

Insurance and Certifications

Pet Sitters Associates

Pet First Aid Certification